Privacy policy
Ein Ghein is an establishment incorporated in the city of Riyadh, Saudi Arabia.
This policy describes how Ein Ghein collects, processes, uses, and discloses your personal information as a data controller, when you contact us, use our services, or interact with our website.
What Does This Policy Cover?
We are committed to adopting the highest standards when it comes to how we collect, use, and protect your personal information, regardless of the channel used, and have accordingly developed this privacy policy (the “Policy”), which:
- Sets out the types of personal information we collect;
- Explains how and why we collect and use your personal information;
- Explains when and why we may share personal information within Ein Ghein and with other organizations;
- Explains how we protect the personal information we collect; and
- Explains the rights and choices you have in relation to your personal information.
This Policy applies if you use our services (referred to in this Policy as “our Services”). Using our Services means:
- Buying / Ordering products from online.
- Using our platform, including websites (“our Websites”), or public Wi-Fi networks.
- Taking part in our promotions & competitions and registering to receive our newsletters and offers.
This Policy also applies if you contact us or we contact you about our Services.
Personal Information we Collect
When you register to our services, we may collect:
- Your personal details, including your postal and billing addresses, email address(es), phone number(s), date of birth, gender, or ID number
- Your payment and transactions’ information, including your payment or card data, information on your purchases, orders, returns, etc.
- Your account login details, such as your username and the password (encrypted) that you have chosen; and
- Your interests, preferences, and other profiling information.
When you shop with us online, or browse our Website, we may collect:
- Information about your online browsing behaviour on our Website and public networks and information about when you click on one of our adverts (including those shown on other organizations’ websites);
- Information about your precise geolocation.
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:
- Personal information you provide about yourself;
- Details of emails and other digital communications we send to you including information about the emails you open and links in them that you click on; and
- Your feedback and contributions to customer surveys and questionnaires.
Other Sources of Personal Information
We may also use personal information from other sources, such as specialist companies that supply information, online media channels, our partners and public registers. We may collect the following types of personal information about you from other sources: contact details, purchases, interests, preferences, or other types of publicly available information. This other personal information helps us to:
- review and improve the accuracy of the data we hold; and
- improve and measure the effectiveness of our marketing communications, including online advertising.
We may be required by law to collect personal information about you or as a consequence of any contractual relationship we have with you.
If you choose not to provide your personal information to be used in accordance with this Policy, you will still be able to visit our Website but you may not be able to access certain options, products or services, and in some cases we may not be able to fulfil some services that you request.
Why and How We Use Your Personal Information
To make our services available to you, we use your personal information to provide the services you have requested, including:
- Processing your orders and refunds; and
- Managing the accounts you hold with us.
This is so we can provide the services to you in line with our contractual obligations to you.
Personalize Your Experience
We may use your personal information to personalize the marketing messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. Where necessary we will obtain your consent first. We may use your personal information for this purpose in the following ways:
- Using your online browsing behaviour as well as your online purchases to help us better understand you as a customer and provide you with personalised offers and services;
- Providing you with relevant marketing communications (including by email, telephone, SMS, or online advertising), relating to products and services we offer, and those of our suppliers and partners. As part of this, online advertising may be displayed on Our Websites and on other organisations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and partners;
- To help us to better understand you and provide you with services and marketing communications, that are relevant to your interests, we combine personal information we collect when you make purchases in-store with personal information collected from our Website and other sources including any potential subsidiaries under Ein Ghein.
Contact And Interact With You
We may use your personal information when we communicate with you, in order to:
- Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us;
- Manage promotions and competitions you take part in, including those we run with our suppliers and partners;
- Invite you to take part in and manage customer surveys, questionnaires and other market research activities carried out by Ein Ghein and by other organizations on our behalf.
It is in our legitimate business interests that we are able to provide you with appropriate responses and provide you with notice about our services.
Manage And Improve Our Day-To-Day Operations
We analyze information about how you use our services to:
- Manage and improve our Website;
- Help to develop and improve our product range, services, information technology systems, know-how and the way we communicate with you;
- Detect and prevent fraud or other crime.
It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our services to improve it.
Sharing Personal Information
We may share your personal information with third parties under the following circumstances:
Service Providers
We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining data, processing payments and delivering orders. We only share personal information that enables our Service Providers to provide their services.
Some of the Service Providers we work with operate online media channels, and they place relevant online advertising for our products and services, as well as those of our suppliers and our Retail Partners, on those online media channels on our behalf. For example, you may see an advert for our products and services when you use a particular social media site.
Sharing Personal Information With Other Organizations
We may share personal information with other organizations in the following circumstances:
- If any applicable law or a public authority says we must share the personal information;
- If we need to share personal information in order to establish, exercise or defend our legal rights (this includes providing personal information to others for the purposes of preventing fraud and reducing credit risk);
- To an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organization receiving your personal information can use your personal information in the same way as us;
- To any other successors in title to our business; or
- To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
Transfer of Your Personal Information
Your personal information may be transferred to, stored, and processed in a country different from your country of residence or our country of incorporation. We have implemented safeguards in accordance with applicable legal requirements to ensure your data is adequately protected.
If your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction. We may be required to disclose it to courts, law enforcement, or governmental authorities there, but only where required by law.
How We Protect Personal Information
We maintain physical, technical, and organizational safeguards to protect your personal information from unauthorized access, use, alteration, and destruction. However, no internet-based site is 100% secure, and we cannot be held responsible for unauthorized or unintended access beyond our control.
Retention
We keep records for as long as necessary to:
- Manage purchases, bookings, and provide other relevant products or services as described in this Privacy Policy, including keeping you up-to-date with marketing;
- Comply with applicable record retention legal requirements. When deciding how long to keep your personal information after our relationship with you ends, we consider our legal obligations and regulators' expectations.
If you wish to request that we no longer use your information to provide services, please submit your request via our email: info@ein-ghein.com.
We will retain and use your registration information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Marketing Communications
All marketing communications we send to you will provide a way to withdraw your consent for future marketing. If you no longer wish to receive promotional materials, you may opt-out or change your account settings to be removed from marketing lists.
Please note that unsubscribing from marketing communications does not prevent you from receiving operational and service messages regarding products or services you purchased, or responses to enquiries. We may also hold your details on a suppression list to ensure you do not receive marketing communications in the future.
Cookies and Similar Technologies
We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalize and improve your experience on our website and provide relevant online advertising. Cookies are small data files that allow a website to collect and store information on your device.
Cookies help us provide important features and improve your experience. For example, we use Cookies to:
Improve the Way Our Website Works
Cookies allow us to personalize your experience and enable features such as remembering your preferences and the contents of your shopping basket when you return to our website.
Improve the Performance of Our Website
Cookies help us understand how our website is being used, for example, by reporting error messages. The data collected is mostly aggregated and anonymous.
Deliver Relevant Online Advertising
We use Cookies to deliver advertising that is most relevant to you, both on our websites and on other organizations’ websites. These Cookies may be placed by other organizations with our permission and may collect information such as your IP address, the website you came from, and purchase history or shopping basket content. This may result in seeing our adverts on other websites and other organizations’ adverts on our websites.
Cookies and Similar Technologies (continued)
To help deliver advertising relevant to you, we may combine data collected through Cookies on your devices with other data we have collected.
Measuring the Effectiveness of Marketing Communications
Cookies can tell us if you have seen a specific advert and how long it has been since you saw it. This allows us to measure the effectiveness of our online advertising campaigns and control the number of times an advert is shown.
We also use Cookies to measure the effectiveness of marketing communications, for example, by tracking whether you have opened a marketing email we sent.
Your Choices Regarding Cookies
You can use your browser settings to accept or reject new Cookies and delete existing Cookies. You can also set your browser to notify you whenever new Cookies are placed on your device.
If you disable some or all Cookies, you may not be able to fully use our platforms—for example, adding items to your shopping basket, proceeding to checkout, or using certain products and services that require signing in.
Once you consent to the use of Cookies, they will be stored on your device. To withdraw consent, you will need to delete the Cookies using your browser settings.
Notification of Changes to This Privacy Policy
We update this Privacy Policy as needed and post updates on our platforms. If we plan to use your personal information differently from how it was collected, we will notify you. All changes take effect when posted unless otherwise stated. Please review this Privacy Policy periodically for updates.
Children
Our platforms are not directed toward children. If you provide personal information for an individual under 13 years old, you confirm that you are the legal parent or guardian and give consent for us to collect, use, and process that information in accordance with this Privacy Policy.